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NJSteam
NJSteam Member Posts: 6
in Strictly Steam
Two years ago, I purchased several Vari-Vents.  I kept one as a spare and put it into service a few weeks ago.  Very shortly thereafter, it failed closed.  Since I only live a few miles from Heat-Timer's plant in Fairfield, NJ, I stopped by today.  They were very courteous and gave me a replacement on the spot. 

Just wanted to share a good customer relations experience!
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