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Taco why did you lie

I was told by Taco that the WAGS would work on a BRADFORD hot water heater. When I call back to tell them it wouldn't ,My answer was OH SORRY > NICE


  • Joe Mattiello
    Joe Mattiello Member Posts: 703
    Taco WAGS Valve

    Good Morning Jim

    After a little research, I discover the technician you spoke with.  He’s a junior tech, and learning the products and how they are applied in the field.  He recalled your conversation and didn’t mean to imply he’s sorry and you’re out of luck.  On the contrary; he was sincere when he said he was sorry.  Trust me if there was something he could have done for you at that time, based on his knowledge of the product and his love for Taco he would have. I went over the functionality of the WAGS valve this morning, so he has a better understanding of the product.  He certainly knows how valuable you are to Taco, because you are what keep us in business. 


    Bradford White did change the thermal couple connection, so it no longer fits our product.  A similar problem surfaced approximately 5 years ago.  A left handed tread connector was being used, so taco purchased thousands of left handed tread connectors, and included one with every standard right hand connector.  Anyway, you can see how trying to remain current with heater manufacturers design changes could be a marketing nightmare.  


    The Taco WAGS valve will shut the water off, if there is a catastrophic failure in the heater, regardless of the type of firing mechanism.  If the heater is electric, or is equipped with an electronic control, you can use the harness supplied with the valve as a normally closed circuit, and a single zone relay SR501 to interrupt the 120 volt circuit.  In most cases this could be redundant, because on inherent safety gas, or electric shutoff if the heater fails.  Hopefully, this helps you, and restores your faith in Taco.


    By the way, the technician in training currently working with the technical support group is John White III son of the Company owner John White Jr..  So when he said he was sorry, he meant he was truly sorry.  Please call me at 401-942-8000 X484 if you have any additional questions or concerns. 




    Joe Mattiello

    Technical Support Engineer
    Joe Mattiello
    N. E. Regional Manger, Commercial Products
    Taco Comfort Solutions
  • DanHolohan
    DanHolohan Member, Moderator, Administrator Posts: 16,490
    Reminds me

    of when I was starting out and on the phones at the rep. Some of the memories still register 9.9 on the Sphincter Scale. ;-)

    Classy response, Joe. Thanks.
    Retired and loving it.
  • Jim Pompetti
    Jim Pompetti Member Posts: 552
    The Wall

    is still the best place to go for answers. Joe I will call you Monday . Thanks Dan

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