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What kind of importance do you place on getting back to (prospective) customers in a timely fashion?

GordanGordan Posts: 891Member
And what would you say is timely? Say, you've had a conversation with a prospective customer, and the next step is to schedule a visit.

As professionals, what would you advise a customer to not tolerate? What would you say is a sign of troubles to follow? I ask because I want to make sure that I set my expectations realistically and, like most homeowners, lack extensive first-hand experience upon which to base those expectations.

Comments

  • Well Gordon,,,

    Usually I see customers after the fact,,, when the carpenter has done the layout(radiant), then it`s "what`s wrong?, or why do I have to pay?.Of course the concrete is poured!I always try to get back to customers promptly,, but I must admit when this game is played(like most),,, I make them wait a day or two. 
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