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What kind of importance do you place on getting back to (prospective) customers in a timely fashion?
And what would you say is timely? Say, you've had a conversation with a prospective customer, and the next step is to schedule a visit.
As professionals, what would you advise a customer to not tolerate? What would you say is a sign of troubles to follow? I ask because I want to make sure that I set my expectations realistically and, like most homeowners, lack extensive first-hand experience upon which to base those expectations.