Welcome! Here are the website rules, as well as some tips for using this forum.
We recently ran a service call for a customer who was a victim of a flood. The customer's oil boiler was underwater for the 2nd year in a row. This was our first time servicing the customer. Our technician replaced all of the electronic components for the boiler including the electronic ignition module, the ignition transformer, and the triple aquastat. The aquastat was an R8124A model that was supplied by the customer. When the technician left, the boiler was running and the tech noted on his paperwork that we cannot warranty the operation of the main combustion chamber, the gun, or the circulators.
2 weeks later the customer calls us saying that our technician wired the aquastat wrong causing it to to burn up. They said they had to have another company come and replace it, and now they want us to reimburse them for this bill. My technician insists he wired the aquatat correctly. My question is, if the aquastat was wired incorrectly, would the system run for almost 2 weeks before it burned out, or would it have burned out immediately?
I informed the customer that we cannot warranty parts supplied by the customer as we have no idea as to the functionality of them. I normally give the customer the benefit of the doubt, but I have reason to believe they are not being above board with me. I am trying to be as fair and objective as I can however.
Thanks in advance for your replies. I apologize for my lack of technical knowledge but I have gotten 4 or 5 different answers on this topic.