This is stupid

Bob Bona_4

stick tacks in my eyes than call HW "tech support". How many times has it been my cell battery died as I was on hold, or the earth rotated enough during "hold" that I lost service.

Haven't worked on the new primaries enough to say Paul, just feeling yer pain. Of course- Nobody. Has. Ever. Had. A. Problem. Before.

Paul Fredricks_9

Falling asleep

I am currently on hold, waiting for Honeywell's tech support to pick up. I've been holding for 25 minutes. Ah, they just picked up. Good thing I'm not sitting in a customers basement. Good thing it's not an emergency.

Of course, their recording says that they are experiencing higher than normal call volumes. But I hear that all the time! I'd think by now, higher than normal IS NORMAL! They need more tech support people, more phones, or better products.

BTW, I'm on hold again while they try to find an answer.

I was calling about the problems we've seen with R7184's. Power to the control, TT is made, no power coming out, not off on safety. Flick the power off and on and it fires up.

They have no info on this issue. If anyone runs into this, please post the full model number and date code here so I can get an idea of which ones are the issue, if the issue actually exists.

Timco

When they come back, ask about the L404 pressuretrols, and why they are such crap!!!

Tim

steve_196

7184 Oil Primary

Following the 7184-1032, do you see a sideways number 6. I've heard that some of these controls are experiencing this condition.

Paul Fredricks_11

I've heard that too. I haven't seen any of the controls in question yet, they're still out in the techs vans.

As far as the PA404 goes, I think they work best in non steam applications.