Are Trinity boilers bought online warrantied by the factory?

Plumdog_2

Pull up the Installation & Operating manual online. It states clearly that the factory does not honor the warranty for units bought from unauthorized dealers. The makers need some control over how and by whom the product is installed, or they would go broke with the costs associated with training homeowners (and others) to do it correctly. See the post "How should I feel about this?"

Gasper

Full factory warranty for Trinity bolers bought online?

Are they covered? Anyone know?

Couderay

Warranty

If I was you, I would call the manufactor and get it straight from the horses mouth. Best to know up front and save some headaches down the road.

Steve Ebels_3

Heating equipment has changed

The furnaces and boilers being manufactured today are substantially different from what many people are familiar with. Lot's of them even have what amounts to a mini operating system integral in the control. Many manufacturers are now requiring that the product be installed by trained personnel for the warranty to be in effect.

Blame excessive warranty claims generated by DIY'ers and supposed pro's for the requirement of trained personnel. I know that Goodman has gone that way and Munchkin also I believe. Many others were already requiring that but are now beginning to enforce it by asking questions about licensing or factory traing certificate numbers.

That being said, I think that the manufacturers should offer training to anyone who wishes to attend and become certified. Be they homeowners or professional techs. The homeowners would understand why you need $5,000 worth of test equipment to set up and properly test a new furnace or boiler. Anyone who is a professional knows that you can never have too much training.

Bruce_26

Warranty

You would do well to check with your state. Many states have different and specific warranty laws. They are in place to protect consumers. A quick check with the state attorney general or a state office of consumer protection should provide the information you need. At times, some manufacturers will tell you something about their warranty that is not true in a particular state. Some manufacturers try to have so many exceptions as to make their warranty worthless. There is also a Federal warranty law called the Magnuson-Moss Warranty Act. This act is for "consumer products". The definition of "consumer product" is normally used for personal, family, or household purposes. It is important to note that the determination whether a good is a consumer product requires a factual finding, on a case-by-case basis. You could check and see if heating equipment has been determined to be a "consumer product". If it has been found to be a "consumer product" that would mean that the product warranty can not be dependent upon who sold the product. You can call the FTC at 1-877-382-4357 in order to verify this information.