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Just fired my first client

Glen
Glen Member Posts: 855
in THE MAIN WALL
What a nice feeling. I highly recommend it. And this was a Type A client - great work, very prompt payment, cordial relationship. Why is it though that on site politics/optics can be so messy??

Comments

  • Brad White_185
    Brad White_185 Member Posts: 265
    What??

    No story?? C'mon... details. We want details.

    There was more in the bathwater than just the baby. What was wrong with the baby? :)
  • Big Will
    Big Will Member Posts: 395
    Ya out with it

    I fired one a little over a year ago. Because she was nuts. I didn't say it quite like that but we parted ways I thought. We give a three year warranty and the Trane gas pack had some pressure switch problems. Dang it. Make it go away. Crazy customers are the worst.
  • Glen
    Glen Member Posts: 855
    The Baby had genetic difficulties -

    politics/optics/artificial barriers/superficial requirements to name of few. We are a straight up operation - what you see is what you get, not much else (to quote Utah Philips). Our qualifications/work experience are impeccable - and I must be politically correct/careful here - that is not sufficient for certain folks. We have been negotiating to write their version of the OBM exam - sent all the req'd docs in months ago - no answer. Then just yesterday I was asked to fill in all the forms and submit all my trade certs again - add redundancy to my list of disliked items. So I have filed the req'd forms safely in the round file to my right - emailed a nice/calm letter - and fired them. Regardless of financial gain (this is a sizable service contract with long term potentials) I don't need the aggravation. Positively cathartic.
  • Fred Jordan
    Fred Jordan Member Posts: 4
    Firing Clients

    One axiom I follow is to not do business with stupid people. There is almost no way to make money there and as Mark Twain said it never pays to argue with a fool as it confuses the bystanders as to which is which.
  • Jim_47
    Jim_47 Member Posts: 244
    Firing a customer

    Just as I have done in the past, After a converstion with a customer on Friday I was planning on firing him Today,Monday
    but while I was at church on Sunday, I received a call on the answering machine and was told the problem has been repaired and I do not need to keep the appointment on Monday.
    Hmmmmm I guess I was correct in determining that the customer/technician relationship was not going to make it?
    His phone message saved me from firing him and I got a good nights sleep !
  • Glen
    Glen Member Posts: 855
    Mark Twain

    was not stupid.
This discussion has been closed.

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