Irate Customer Story

Keith_8

Turn off the thermostat, she will save all kinds of money on fuel.

We had a customer call last week and tell us the steam boiler wasn't running very well and we should come out and take a look.

Next day I call the tech and ask him how is making out on the job. He tells me " Boss the boiler is plugged and I'll be here a while" Wow Vin thats suprising we perfomed a tune up 6 weeks ago and to have it plugged up like that doesn't make sense. He tells me the 2 top floors in the building had recently caught on fire and have been mothballed. The boiler must have sucked in smoke from the fire and here we are " All plugged up".

Do you think the customer would mention the building was on fire recently when they placed the call? No....that something we don't need to know.

What the heck?

Keith

Big_Al

A service tech I know recently told me this story. An elderly woman called him complaining that many of her rooms were cold. She had single-pipe steam. The tech surveyed the situation and about the only problem he could find was that more than half of the radiator vents were not venting at all and only a couple of radiators were actually getting hot. He replaced the bad vents and the whole house became nice and toasty warm. He seemed to have a very happy customer.

The next month he got a screaming phone call from the same woman demanding that he "come back and fix whatever he broke!" Apparently, with the whole house actually getting heat, the fuel bill had (of course) gone up. He couldn't convince her of that though.

No good deed goes unpunished, I guess.

Anybody else here have a similar experience?

Weezbo

aint it the truth

thanks .that helps.:)

i probably should not mention these things... this winter in 40 below i got a call from a lady who was calling in behalf of her mother and father who were living in a trailor who's water lines were frozen....

and another call from a guy with 6 kids three jobs who ran out of oil who's shower valve broke....


this last fall i got a call to replace a 75 AUB off the water meter and after having done so looked into the boiler room that was pitch black with the light on...

RonWHC

That explains

why the first thing painters paint, in rental property, is the radiator vent. I always thought they were all ex Navy.