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weil-mclain

Tony_23
Tony_23 Member Posts: 1,033
Flies with honey or vinegar ?

I understand being upset, but if this is a once or twice thing this forum is pretty public for such bashing.

I have my issues with W-M, but they're small and I've even had a whole Ultra 80 delivered at 4 p.m. because the supply house didn't have the part needed. W-M followed it up with a handful of parts for free.

Comments

  • bob young
    bob young Member Posts: 2,177
    weil-mclain

    weil-mclain put the screws to me again. guess i will never learn. they always find a way to ruin your day. egh 115 sealed carton jacket covers. two right hand panels ----no left. temperature dropping. ya cannot win.
  • bob young
    bob young Member Posts: 2,177


    i meant two lefts no right. this vendor is cracking me. quality control is not good.mondayholiday , look like moron to customer. what to do. probably lose two days.
  • adambuild
    adambuild Member Posts: 413
    ?

    FWIW, my supplier will open up 24/7 for a $50.00 fee. Even if you won't get that back, though I can't imagine you wouldn't, it would be $ well spent. If of course your supplier will do that.
  • bob young
    bob young Member Posts: 2,177
    wishful thinking

    i will give it a shot but i doubt very much if my nyc supplier would open up even for their mother. in their world plumbers do not exist except for overdue invoices. CAN'T EVEN FAULT THEM , IT IS WEIL-MCLAIN QUALITY CONTROL.
  • Well,

    we,ve all been there Bob, I had a prob with a products QC not long ago from another manufacturer if anyone remembers LOL, stuff(for lack of a better word) happens!
    Cool your heels and try the "supplier thing" like Adam suggests, besides they are supposed to be there to help us.

    Dave
  • John Abbott
    John Abbott Member Posts: 356
    Quality control

    I have to agree Weil-Mclain quality conrol is practily non existent I recently changed boiler brands after over 30 years.Everyone has some quality control issues but most companies will address them. My experience is they are so big they don't seem to care about one contractor.

    John
  • mark smith
    mark smith Member Posts: 2


    the Sheetmetal is shipped to them, packaged by the Fabricator ..

    should Weil open every box ..??
  • my supply house

    So its happened to EGH? Same thing with LGB boiler... However, with my supply house, after reporting any storage with the product, they will rip open another box to get the missing parts. Then they give manufacters ( they can be anyone) hell about it..
  • bob young
    bob young Member Posts: 2,177
    bonehead mistakes

    Maybe they should to a more reliable vendor. one with , you know , quality control. for the price you pay for a boiler, these mistakes should not happen. a bad control i can understand but not complete incompetence.
  • Al Letellier_9
    Al Letellier_9 Member Posts: 929
    Weil McLain

    I couldn't disagree with you any more. They care a LOT...I sell lot of their boilers and have found their attitude from the top down to be nothing but top notch when it comes to customer service...maybe it's you or your supplier that has an attitude problem......think about it!!

    To Learn More About This Professional, Click Here to Visit Their Ad in "Find A Professional"
  • Al Letellier_9
    Al Letellier_9 Member Posts: 929
    Weil McLain

    I couldn't disagree with you any more. They care a LOT...I sell lot of their boilers and have found their attitude from the top down to be nothing but top notch when it comes to customer service...maybe it's you or your supplier that has an attitude problem......think about it!!

    To Learn More About This Professional, Click Here to Visit Their Ad in "Find A Professional"
  • bob young
    bob young Member Posts: 2,177
    stand-up comic

    They screw up & i got a attitude problem.??? that's hilarious,AL !! YOU SHOULD BE THE P.R. GUY FOR WEIL-MCLAIN. makes absolutely no sense but great for a laugh & takes your mind off the actual grief. thanks for the entertainment. tomorrow i gotta try to solve a problem. +
  • John Abbott
    John Abbott Member Posts: 356
    If you........

    have found anyone in the supply chain for WM that cares you are having an experience much different from mine.

    John
  • Al Corelli_2
    Al Corelli_2 Member Posts: 395
    WM

    Well, here's an opinion from someone who will NOT use Weil McLain boilers, except for the EG series steam boilers.

    I had a problem with a transformer/relay assembly last winter. Called tech support. Turns out the electrician on the job blasted the circuit with 220. Customer demanded warranty, "because the boiler was only a week old". WM tech called my supplier and asked them to give me a transformer assy. It was on the counter when I got there.

    It doesn't get any better than that. I will continue to use the EG series as long as they make them. WM has a customer forever.

    To Learn More About This Professional, Click Here to Visit Their Ad in "Find A Professional"
    Al Corelli, NY



    914-804-2234
  • john_83
    john_83 Member Posts: 76


    Had a problem with the very first ultra i put in factory wiring mislabled i would of never figured it out. But i have to say my rep came out the next day at 8 o ' clock at night and fixed the problem ,boy did that mean a lot to me and the home owner. all manufactures have there problems maybe you should look into who your regional rep is and talk to him before you make more accusations
  • Floyd_47
    Floyd_47 Member Posts: 2
    No YOU really need to cut the 'tude...

    and make friends with the guys that can help you...
    I have phone numberd for the sales rep. of my supplier, the WM territory rep, also... I treat these guys very well everytime I can, I never know when I may need them and they reward me with a call back and personal committment and service, if and when I may need it. From the way your bad mouthing people here, no wonder your hung out to dry... what goes around comes around...

    Floyd
This discussion has been closed.