Welcome! Here are the website rules, as well as some tips for using this forum.
Need to contact us? Visit https://heatinghelp.com/contact-us/.
Click here to Find a Contractor in your area.

Ya you guys laugh

Unknown
Unknown
in THE MAIN WALL
a factory DEFECT!<BR>Prestige 250,,sure "bummed" me out! I had a tough-time talking the HO into-it in the first place,,,this made things NO EASIER!! <BR><BR>Dave

Comments

  • Timco
    Timco Member Posts: 3,040


    I heard all scratch & dent units and the dropped units go directly to Canada...

    Tim
    Just a guy running some pipes.
  • Unknown
    Unknown
    Your Funny Tim,

    I`ll TRY to forget you said that!

    Dave
  • Dave Stroman
    Dave Stroman Member Posts: 766


    I'd like to hear about the defect.

    Dave Stroman, Denver

    To Learn More About This Professional, Click Here to Visit Their Ad in "Find A Professional"

    There was an error rendering this rich post.

  • Unknown
    Unknown
    Wanna hear Dave,

    Prestige 250,,"bogus weld" on the HX,,leaks everywhere under except where it`s supposed-to.
    Supposedly two in Canada, and as luck would have-it,,I got one!!
    Not a happy camper!
    But then again- who cares for "Canadian Opinions", right?

    Dave
  • ScottMP
    ScottMP Member Posts: 5,883
    Awh Come on Dave

    We love our Canadian Brothers. We've all had the day you had. " Gee, we've never heard of that happing before ", never really helps when the job is going South ( see Not North ).

    You'll get em next time.

    As Robin Williams said " Canada is like a loft apartment over a really good party ".

    Sorry Dave could'nt help it :)

    Scott

    To Learn More About This Professional, Click Here to Visit Their Ad in "Find A Professional"
  • Unknown
    Unknown
    Scott,

    Ya you`re right, just blowing steam, been frustrated before, and I will again!
    Thanks for understanding!

    Dave
  • DanHolohan
    DanHolohan Member, Moderator, Administrator Posts: 16,601
    The factory?

    Are you getting the support you need right now, Dave?
    Retired and loving it.
  • Unknown
    Unknown
    Dan

    Well the paper-trail has begun, had my wholesaler on site to look Monday,,just a waiting-game now.
    I`m not too discouraged though, sure TT will set things right!
    BTW-I have pics, interested in an Email?(I didn`t want to post them.)

    Dave
  • DanHolohan
    DanHolohan Member, Moderator, Administrator Posts: 16,601
    Sure.

    Take care of the customer. I'm sure TT will do the right thing. They're a good company.

    And please stay calm. No reason to get the blood pressure up. It's just life.
    Retired and loving it.
  • Dave_4
    Dave_4 Member Posts: 1,405
    Laugh?? I think not

    Geez Dave, it happens to all of us at some time. Screw the paper trail, get a new unit from your supplier, get your customer some heat, and sort it out later. People wonder why we mark up equipment so. I'm still waiting for a labor allowance from a certain AC condensing unit manufacturer whose compressor literally BLEW UP on start up. Eight years ago!! It took me 3 months to get the equipment cost rebated. Times have changed. TT and your supplier will certainly do all they can to rectify the situation. Gotta keep the customer satisfied. (Wasn't that a Paul Simon song?)

  • Unknown
    Unknown
    Ya Tom,

    had an extra or two kicking around in my truck!
    The heat IS on, just waiting for the replacement.

    Dave
This discussion has been closed.

Categories