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Mfgrs. Warranty for Internet Purchase

Techman Member Posts: 2,144
I recently condemed a 15 year old residental comp/cond unit for a brand new customer on a Sunday. The next morning I called him w/ prices for a new cond/air handler and he gave me www price for Goodman equipment which was 20% cheaper lower than the local Dist.I advised him to have a nice day!


  • Tom Hopkins
    Tom Hopkins Member Posts: 553
    All mfgrs. should have this policy

    I stumbled across this on the Goodman website. All should follow suit. Their newer equipment line is not bad, using Copeland scrolls in all their condensing units. 10 yr warranty. A real nice 410A 16 seer two speed at rock bottom price. A lot of my customers are settling for good rather than better or best at their pricing. I think the "Junkitrol" days are over.

  • Steve Ebels_3
    Steve Ebels_3 Member Posts: 1,291
    As it should be really

    I have to surmise that Goodman grew weary of paying warranty claims on wrongly applied and/or poorly installed equipment. Lord knows I've seen more Goodman equipment Fouled Up Beyond All Recognition than any other brand. I have to think that it's due to easy availability via the WWW.

    This should become industry wide policy. After all, how many DIY'ers and/or hacks have the capability to check superheat or subcooling on an A/C? How many know the difference in dialing in the charge on a TXV system vs one with a metering orifice? How many furnaces get the CFM and temp rise verified and adjusted properly? Gas pressure anyone? Nah! They all come factory adjusted. Right?

    I'm probably stepping on some toes but I have seen butchered systems way to many times. Unnecessary and un called for warranty claims just drive up the product cost for everyone else.

    Here's the verbage for all of the other manufacturers to see and follow suit.

    "Internet Purchases of Heating and Cooling

    Systems Not Covered by Written Warranties

    Homeowners using the Internet to locate information regarding residential heating and cooling systems (HVAC) may discover several sites offering a direct-to-homeowner purchase opportunity. HVAC systems and components are designed to be installed by qualified independent HVAC technicians. The installation of HVAC systems includes electrical, gas, and refrigerant connections. Unless connected properly by a trained professional, the equipment may not operate properly. In most states, the installation of HVAC systems is regulated by local, state and federal laws or guidelines.

    Warranty Coverage

    Goodman Manufacturing Company, L.P. provides no written warranty on any product purchased over the Internet, including web-based auctions."

    End of quote
  • Jeff Lawrence_25
    Jeff Lawrence_25 Member Posts: 746
    A builder

    I do some work for does this. He buys the equipment on line and does nearly all the work, setting the units and running the ductwork. He has the ability to do the brazing/soldering, but has a pro come in to do that, pull a vacuum and charge it.

    I've told him that I will not do that even if it means losing him as a customer.

    I've been called by people that ask me to come hook up a piece of equipment for them. I tell them I'll do it for whatever I normally would have charged for the equipment, less their cost. If there's anything wrong, I charge them my normal rate for the repairs, even if it's in warranty.

    A local contractor around here fired up something that was bought on-line, but refused to do the warranty work. The customer reported him to the licensing board and they made him do the work, just like if he had bought it and installed it himself. Gives a true meaning to "You touch it and it's yours."
  • clammy
    clammy Member Posts: 3,111

    As Mr.Elbes stated i also see a lot of hacks installing goodman ,i have to say that large orange sticker stating 250 dollar compressor warranty change out does not thrill me one bit ,i would rather get a 12 or 13 seer byrant ,trane or rheem and have no warranty promblems butif they buy and i install it warranty is there issue i'll service it and fix it but i not changing a compressor for 250 bucks ,Out of all the brands i install and see it seems the worse designed and installed systems are goodman and janitrol the reason being inexpensive units and larger profits for the installer ,i love the saying it will be a quite system if you compare it to a 2 ton through the wall in your room and they ain't lying peace and good luck clammy
    R.A. Calmbacher L.L.C. HVAC
    NJ Master HVAC Lic.
    Mahwah, NJ
    Specializing in steam and hydronic heating
  • Tom Hopkins
    Tom Hopkins Member Posts: 553

    Clammy I think you nailed it when you said "worst installed SYSTEMS". The brand of equipment has nothing to do with the quality of installation. I'm an Armstrong dealer and love their product. Just replaced a compressor on a three week after startup install. Copeland scroll. Proper installation just bad compressor. Will I hold it against the equip. mfgr...no! Will I buy them again...yes! It's like the Chevy/Ford debate.

    All I was saying is Goodman seems to have improved design. Can't say about quality control. And voiding warranty (10 yrs now) on internet purchases is their way of looking out for us I guess.

  • Steve Ebels_3
    Steve Ebels_3 Member Posts: 1,291
    \"Touch it and it's yours\"

    That is in fact, the case here in Michigan from what I've been told by the boys in Dept of Construction codes. If I'm the last guy that worked on or even looked at a piece of equipment, I'm liable and responsible for whatever happens to it. Even if it's 8 years later. Sucks but true, and it's not right.
  • joel_19
    joel_19 Member Posts: 931

    The problem is really that people can not understand what it takes to run a company so they see these prices and think they are getting a good deal.I saw one site that said you could have a pro wire and pump down and charge your Mitsubishi that you bought online for 200$ Ya right even Bubba and Jimmy Bob won't do it for that.

    The Best disclammer I have seen on the web is the one on REEM's site. The folks who need one the most are the Mini Split guys and radiant and boiler companies who seem to have buried there heads in the sand.

    I have a client right now where the builder bought the stuff and did the work. Returns undersized drastically,ductwork very loose fitting and unsealed, 90+ furnace in attic where it will freeze,uninsulated refridgerant lines, systems not evacuated or charged, compressor on 1 unit blew first day of operation. The list goes on. Sadly it was a local TRANSFER House that sold him the stuff. True it is a low budget house around 575K$ brand new which here is pretty cheap but still.....

    I write for Contracting Buisness on and off and have an article kicking in the back of my head on these topics so stay tuned and TRANSFER houses beware!!

    To Learn More About This Professional, Click Here to Visit Their Ad in "Find A Professional"
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