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Customer Expectations

Wayco Wayne_2
Wayco Wayne_2 Member Posts: 2,479
I'm fairly laid back. Sometimes my customers can be a little trying. I did a furnace and A/C install back at the end of April. The pre-existing system had a 2.5 ton A/C matched with a furnace that was way oversized with a 4 ton blower. As always I did a heat load calculation and sized everyting properly. I stayed with the 2.5 ton A/C and downsized the furnace to a proper capacity with a 3 ton variable speed blower. Got a call this week that I couldnt have put in the proper equipment, cuz things arent working right, and we must have a meeting at once because I may have to replace everything. (Slight over reaction doncha think?) When I went out everything was running fine. I had the blower progarammed to 400 cfm per ton for 2.5 tons and the house was comfortable. As it turns out, what was upsetting them was that they weren't getting the same velocity out of the supply vents. Never mind that the old furnace was way oversized and was not removing the proper moisture. I went to the furnace and re-programmed it for a 3 ton A/C at 450 cfm per ton. "Now that's better." they tell me as papers are being blown off desktops, and mini tornados cut a swath across the Living room chasing the cats out of the space. Well give them what they want, cuz the customers always right. TGIF ! WW

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  • Tony_23
    Tony_23 Member Posts: 1,033

    Reminds me of the lady who didn't care that the RH was 30% and the temp was 72 on a 95 day, she wanted McD's style AC where it's 65 and the floor's slippery :) She also shut it off at night and opened the windows cuz "that's what we've always done before we had this crappy AC"

    Oh well.
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