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Warranty repair: charge for shipping?

Leo
Leo Member Posts: 770
It went bad under a year but replacement will depend on the warranty you were given. Did the same company who initially installed it do the repair? Were you given a parts warranty or a parts and labor warranty and if so for how long? Every company is structured different.

Hope this made sense.

Leo

Comments

  • dp
    dp Member Posts: 3
    Warranty repair: charge for shipping

    My Taco cartridge cirulator went bad (less than 1 year) and was replaced under warranty by the installer. Got the bill this week for labor and a shipping charge. The part was in his van. Is this shipping charge common? Seems odd since he had it and it's a typical on-the-shelf item at any supply house.
  • In my biz,

    I never charge for shipping,,unless of course it gets charged to me, but hey,,different strokes I guess.

    Dave
  • kevink1955
    kevink1955 Member Posts: 88


    I would assume the shipping charge was to send the old one back, not for the replacment. The MFG is not going to issue a credit for it in waranty without geting the old one. I think your contractor is out the cost of his truck stock part untill the MFG credits him for your bad one.
  • Mitch_6
    Mitch_6 Member Posts: 549
    One thing to keep in mind

    He paid for the circulator (tied up his cash) and kept in in his truck.

    You saved paying him to drive out to a supply house pick up a new one and return.

    In some cases when we change a warranty part the cost of that part can stay on our supply house account for a couple of months, while it is shipped back and evaluated by the manufacturer then a credit is issued.

    You have to watch to make sure you are finally credited.

    Maybe he should have called it a handling charge not shipping.

    Just my $0.02

    Mitch S.

    To Learn More About This Professional, Click Here to Visit Their Ad in "Find A Professional"
  • jim lockard
    jim lockard Member Posts: 1,059
    Honest Guy


    Sounds like you have a honest service guy. He could of buried the shipping charge in the "door fee,service fee", or a host of other names and you would be none the wiser. What are we talking about 20 bucks? Penalty fee for getting you back in service?. Best Wishes J.Lockard
  • Radiant Wizard
    Radiant Wizard Member Posts: 159
    Depends

    I can tell you this much as far as how we would handle this warranty for our contractors.

    He would return the pump to me. I would charge him for a replacement pump and credit the bad pump right off the bat (gotta keep the inventory straight). In turn I would hand the bad pump back to my taco rep the next time he came in (he comes in every month) and he would have a replacement pump shipped in before he left my building. No shipping charge what so ever. But his wholesaler my handle it in a different way.
  • Dave Stroman
    Dave Stroman Member Posts: 765


    If this pump was replaced by the original installer, there should have been no cost to you. If he was not the original installer, then the warranty should not have anything to do with the current installer. I will have nothing to do with warranties on materials that I do not supply.

    Dave in Denver.
    Dave Stroman
  • Joe Mattiello
    Joe Mattiello Member Posts: 705


    Couple of things; first of all the circulator was covered under the manufacturers warranty, and the alleged faulty circulator was replaced. As you mentioned the pump has a 1 year warranty, but one of the Taco circulators greatest attribute is the replacement cartridge assembly, which includes impeller, shaft, and bearings has a generous 3 year warranty. The service contractor hired to do the original installation usually stands behind their workmanship, and the products they use. That's why they use Taco, which is synonymous with quality. Taco, as a manufacturer can not dictate how a technician handles their warranties or how much they charge.
    Joe Mattiello
    N. E. Regional Manger, Commercial Products
    Taco Comfort Solutions
  • Jed_2
    Jed_2 Member Posts: 781
    But Joe

    you will not absorb the UPS charge for the Wholesaler to send the cartridge back to Taco, will you? So, who absorbs that cost? Certainly not the Wholesaler. Why should he? Certainly not the Contractor (whether he was the original installer, or not). Why should he? It wasn't his fault, or the HO's fault, or the Wholesaler's fault, the cartridge failed. Why should the HO pay for freight on a part that got by QC at the manufacture (asuming it is a valid cartridge failure)? I know you guys bend over backwards to honor warranty's, but the freight thing is a bugger!

    Jed
  • Radiant Wizard
    Radiant Wizard Member Posts: 159
    Jed I have to disagree here

    As a wholesaler you are not incurring any freight charges on a TA007. The reason is that a TA007, the most common cir in the country is coming off your shelf and you don't order a 007 you order pallets of 007's and get freight free based on the manufactures terms. I think the installer in this case is making a couple of extra bucks and is using the freight as an excuse instead of calling it a service charge for filing the warranty on the customers behalf. If not and his wholesaler is charging him..Shame on his wholesaler.
  • Tony_23
    Tony_23 Member Posts: 1,033
    Personnally

    If I install it, it gets covered. Completely.

    If I have recurring problems with a product, I quit selling it.

    I take care of my customers, and they take care of me :)
  • Jed_2
    Jed_2 Member Posts: 781
    Agree to a point, Radiantwizard

    There are two cartridges involved here. The replacement cartridge should incur no additional charges. But, unless Taco authorizes a field scrap, that bad one has to get back to Taco somehow, doesn't it? I'm glad to say we don't have "pallets" of defective returns.

    Jed
  • Joe Mattiello
    Joe Mattiello Member Posts: 705


    The Wholesaler does not send any failed components back to taco, unless asked to do so for diagnostic purposes. The warranty protocol is to deal directly with the manufacturer’s representative responsible for your geographical area. The factory representative should maintain a certain level of inventory to satisfy the demand for your area, provide technical support, and facilitate a warranty claim for you. This protocol should alleviate the burden of freight charges. This is one of the reasons we have factory representatives throughout the country.
    Joe Mattiello
    N. E. Regional Manger, Commercial Products
    Taco Comfort Solutions
This discussion has been closed.