I love when a customer says

Chuck Shaw_4

"I cant wait for winter".

I went to a home, about 1400 sqft. Did a heat loss, 46,700 BTU at -10. Cast Iron radiators. 2 areas of radiant. The boiler was short cycling, badly. The homeowner likes heating with a wood stove, controlled pyromania. The other complaint was the radiant zones were too hot, uncomfortable to walk on, or to be in the room.

Boiler was a 155,000 BTU oil fired. A Viessmann 4 way mixing valve controlled the radiant and the DHW. Had outdoor reset, no indoor feedback. Was operating on an aqua stat, 160-190*F. With TT on the oil burner jumped.

Talked to the boiler manufacturer, with the instruction manual, and their blessing, down fired the unit to 90,000 BTU. I couldn't go lower. Added indoor control and feed back to the radiant zones, and plugged it into the HK1. Rewired the boiler.

My biggest concern was enough hot water. Not a problem. Even with our current oil prices, they are looking forward to a more comfortable heating season.

I also left myself an opening to set up the cast iron rads on injection.

What a great way to spend a Saturday.

Chuck

Guy_6

OW

Chuck- you called a tech support line?? Don't you realize how painful that can get? ;-)

GW

Ron Schroeder_3

That isn't fair

I live for your calls. If I don't have an answer immediately when you call, I'll get one and call you back. If the Rhode Island office is closed when you discover your problem, please call BC. We work on PST.

Mark Hunt

Fred


Chuck works for HTP as a factory rep and Guy worked for HTP as well.

He was just kidding around with his former co-worker.

Mark H

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Chuck Shaw_4

Fred,

I actually did call the Viessmann office in Warwick, the tech support department was a little busy that day, and the very polite and kind operator asked if I would like to transferred to my local rep. I replied that would be great, I got JP at RST, Inc. He was able to help me out with great information, he also gave me a huge assist getting a plug (a number 56, I believe) for the HK1.

It was great service all around, in fact I mentioned how pleased I was with the experience to HTP's owner, and also within our tech support department. It is the type of service that I try to give when I get calls.

As Mark said, Guy and I shared an office for over 1.5 years, and he was pulling my chain.

I hope all is well with the folks at Viessmann, and again, a big thank you to all the people who helped me out.

Chuck Shaw
Technical Support Dept.
Heat Transfer Products.

Guy_6

Apologies

Fred, Mark and Chuck are correct-I meant no disrespect to you or Veissmann, it was merely trying to get a chuckle out of Chuck. Having worked tech support for two years, I know the trials that you face daily. I am sorry if you took it the wrong way. My sense of humor sometimes bites me back.

Guy Woollard
Smith Boiler Company

Ron Schroeder_3

alright, no offense taken