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F13 (SE)

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Steve Ebels_3
Steve Ebels_3 Member Posts: 1,291
It's 3 years, 7 weeks and 3 days old.

What would Viessmann do?

I know the answer to that!

Comments

  • Steve Ebels_3
    Steve Ebels_3 Member Posts: 1,291
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    F13

    What do you tell a customer who is the proud owner of an M-80 with a bad inducer 8 weeks past warranty?

    No this is not the opening line of a joke.
  • Dave_4
    Dave_4 Member Posts: 1,405
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    what warranty period were you thinking of
  • kevin coppinger_4
    kevin coppinger_4 Member Posts: 2,124
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    you have a problem

    1 day, 1 month..it is past warrantee...kpc

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  • Dave_4
    Dave_4 Member Posts: 1,405
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    3 yrs on blower
  • Mark Hunt
    Mark Hunt Member Posts: 4,909
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    Uhhhhhhhh

    Welcome to the club???

    I love Chuck Shaw. HTP and Dave Davies should count their lucky freakin' stars that I do not bash companies here.


    I guess it is lucky for me that I have never had a problem with ANY of the Prestige boilers I have installed.

    BTW, the Prestige is an AWESOME piece of equipment.





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  • ScottMP
    ScottMP Member Posts: 5,884
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    Come on Mark.

    Everyone knows that F09 codes, defective blower motors, missimg or damaged gaskets, poorly designed condesate drains, defective boards, bad gas valves and headers attached with silicone are Installer related !!

    Just like HR said in the other thread ... I've never had a Munchkin I could'nt fix, and fix, and fix .... all you have to do is keep going back , you'll get it !!

    Blue
  • Steve Ebels_3
    Steve Ebels_3 Member Posts: 1,291
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    No \"installer error\" here

    I installed and piped it per instructions, using the recommended circulator sizes with oversized piping, venting is by the book, gas pressure is spot on and it was dialed in with an analyzer as specified. NOT INSTALLER ERROR!!!!

    I just really have a hard time telling someone that they have to buy a part that's so flippin expensive for a unit I sold them to "save" money.

    I'm going to get in touch with HTP (Chuck) and see what they say.
  • Perry_3
    Perry_3 Member Posts: 498
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    Hmmm...

    Looking at it from a homeowners perspective...

    Could it be a case of installer error in choosing the wrong boiler brand to install. Isn't that also installer error?

    Perry
  • Guy Woollard
    Guy Woollard Member Posts: 82
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  • Guy Woollard
    Guy Woollard Member Posts: 82
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    Steve

    Steve,
    Is there any possibility that it it condensing in the INTAKE pipe, and dripping down onto the blower? The newer models have a baffle to prevent that.

    Like the ad says "Talk to Chuck"

    Guy Woollard
    N.E. Regional Sales Mgr
    Triangle Tube Corp.
  • Mark Hunt
    Mark Hunt Member Posts: 4,909
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    You're right


    I was unfair. You always tried to help. Sorry.

    Mark H

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  • The Wire Nut
    The Wire Nut Member Posts: 420
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    Hmmm...

    I think that's a bit unfair, Perry. Not every homeowner believes that he/she needs the most expensive mod/con out there. At the time, Steve was working with the best information available to him re: boilers. Three years ago, the gamut of mod/con boilers on the US market was much smaller.

    Steve decided to trust HTP. He now has a warranty problem on his hands that is at the discretion of HTP. We have not yet heard if they decided to "bend the rules" and extend the warranty by a week and send him a blower on goodwill or not. Given their past issues with the blower motors, perhaps they will.

    Several very vocal Munchkin installers on this board claim to have had no problems whatsoever. Whether you believe them is one thing, but may I remind you that your Vitodens wasn't perfect out of the box either. IMO, it is the response of a manufacturer to a reported failure that counts, not the failure in itself, unless the failure is truely systemic, chronic, etc.

    So, I hope that Steve comes back to us with an update from HTP re: this blower failure and whether they can throw in a couple of extra baffles in the shipping container so that every Munchkin he has in the field can be retrofitted with the condensate baffle that was described elsewhere in the thread. I don't know how expensive it is to install these baffles, but if HTP could simply send them out proactively and encourage installers/maintainers to install them when the time comes for an annual inspection, the problem could be licked at low cost to everyone.
    "Let me control you"

    Lost in SOHO NYC and Balmy Whites Valley PA
  • Brad White_9
    Brad White_9 Member Posts: 2,440
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    Another installer I know

    Claims he installs a 90 into the intake inside the boiler to prevent "the drip". I may have to do something like that on a few Pinnacles I seem to be inheriting, if it works.

    Personnally, I like my Ultras and Baxis :)
  • jp_2
    jp_2 Member Posts: 1,935
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    steve ?

    what is the cause of the failure?

    got any pictures. HTP seems to have some problems, but buying import products doesn't help us as a whole either.
  • Steve Ebels_3
    Steve Ebels_3 Member Posts: 1,291
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    Problem solved

    HTP is taking care of it.

    Thanks Chuck!!
  • Steve Ebels_3
    Steve Ebels_3 Member Posts: 1,291
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    Perry

    There are some guys in the biz that will hype a product and make claims about it that are not true. They'll flat out tell a customer face to face that, "brand x" will last for 40 years, you'll never have any trouble with it and the warranty is the best in the world. (end of quote)

    These guys have usually done no more product research than to see who will sell them the cheapest boiler at the cheapest price.

    That's not me.

    I've said it before here many times, "the Munchkin is what it is and the Vitodens is what it is". They both heat water but the manufacturers have chosen to go about it in different ways. One costs about double what the other does. This particular lady didn't have the budget for a Viessmann plain and simple as that.
  • The Wire Nut
    The Wire Nut Member Posts: 420
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    ... and there you go.

    I hope that they threw in a free baffle for you also. Congrats!
    "Let me control you"

    Lost in SOHO NYC and Balmy Whites Valley PA
  • Perry_3
    Perry_3 Member Posts: 498
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    Perhaps... Perhaps not.

    First off I did not think I needed the most expensive mod/con out there. I would have loved to put in a Triangle Tube boiler... if only it was smaller. In the end I endid up with the most expensive becuase it was the closest fit to what I wanted with a construction method that I believed would last.

    Now did Steve and others work from the best information available 3 years ago? I don't know. I do know that my experience boiler shopping before and window shopping home shows after has identified a huge degree of ignorance and some people who believed anything a manufacturer tells them (the home shows this spring were so interesting). Lets face it: Manufacturers hype their products. How many people out there really try to look beyond the hype; or are they just going to repeat it? Who shares the responsibility for hype that turns out to be way off...

    If the installing contractor doesn't really look... then I believe that they are partially responsible when a product does not work the way it should... or the way they told people.

    I just thought I should point out a "installer error" that I believe is rarely talked about on this forum: The installer choosing the wrong equipment for whatever reason.

    Now I know that Steve is one of the better reps on this forum; and he has helped me. I just thought that I should raise the viewpoint that a homeowner may take.

    Perry
  • Perry_3
    Perry_3 Member Posts: 498
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    Steve:

    I have no doubt that you extendid a reasonable effort. Read my reply above (Perhaps... Perhaps not). At least you recognize what can happen. I just thought that the concept of heating contractors installing the wrong equipment should be voiced. I believe it happens a fair amount.

    I am aware of the budget issue with boilers and people on limited incomes. This is why I recognize that a cast iron boiler may in fact be the best option for some situations.

    What we really need is another smaller mod/con on the market. A 60,000 Btu/Hr (max) triangle tube boiler would probably be a really good fit for many people.

    Best wishes and have a good rest of the week.

    Perry
This discussion has been closed.