Welcome! Here are the website rules, as well as some tips for using this forum.
Need to contact us? Visit https://heatinghelp.com/contact-us/.
Click here to Find a Contractor in your area.

Bacharach pro 125- no warranty service

Rudy
Rudy Member Posts: 482
in THE MAIN WALL
I appreciate your patience.

There are alot of changes occuring at Bacharach, to me, all are great!!

If any of you guys are having problems, I'll say it again, get in touch.

I also encourage you to consider servicing your own instruments and would be happy to assist you in any way I can.

Here's to a New Year!!!

Comments

  • Dan Goodridge_2
    Dan Goodridge_2 Member Posts: 5


    One of our Bacharach instruments ( 9 months old ) needs service as the pump has failed. I called Bacharach and was told there is a one month baglog of repairs. He suggested I repair it myself.
    While I don't mind doing a little warranty service for Bacharach , I am concerned that a situation will arise that calls for FACTORY service. One month is simply too long in the heart of the heating season.
    The service department has asked for additional help but their pleas have fallen on deaf ears.
    I have to ask: What exactly is the story @ Bacharach?
  • Tony_23
    Tony_23 Member Posts: 1,033
    Only a month ?

    I was told it would take 6 weeks for a new sensor install in a Tech 60.

    I now own a TSI.
  • EBEBRATT-Ed
    EBEBRATT-Ed Member Posts: 16,025


    Check out "Carl's calibration and repair"
  • JaredM
    JaredM Member Posts: 57
    In August

    In august there was a one month wait for repairs as well.

    They just don't get it.



    To Learn More About This Professional, Click Here to Visit Their Ad in "Find A Professional"
  • GW
    GW Member Posts: 4,788
    we repair

    our 3 units inhouse. Jim Davis is the guru; can talk you through it in his sleep.

    We've stuggled with the pumps as well. Our next unit will be tsi or testo.

    To Learn More About This Professional, Click Here to Visit Their Ad in "Find A Professional"
    Gary Wilson
    Wilson Services, Inc
    Northampton, MA
    gary@wilsonph.com
  • Mitch_6
    Mitch_6 Member Posts: 549
    my only problem with

    self repair is if there is a legal incident you do not have that little piece of backup (or shared liability) that an independent source that checks these units regularly and provides documentation.

    My main reason i bought a TSI was all the complaints from the Bachrach owners of long repair times.

    Unfortunately NCI just stopped doing repairs but I am not sure I believe the reason they gave sounded fishy.

    Mitch S.

    To Learn More About This Professional, Click Here to Visit Their Ad in "Find A Professional"
  • Dick Charland
    Dick Charland Member Posts: 178
    Repair

    Dan, e-mail me with your location and telephone #.

  • Timco
    Timco Member Posts: 3,040


    Where's Rudy??

    Tim
    Just a guy running some pipes.
  • Rudy
    Rudy Member Posts: 482
    I'm here

    Dan, give me a call and I will take care of this.
    412-576-1350
  • David Sutton_6
    David Sutton_6 Member Posts: 1,079
    Hi Gary

    Where did you get the parts ? i have a tech 60 that should be serviced soon, i cant wait for 6 weeks to have it up and running


    David
  • Ken Field
    Ken Field Member Posts: 123
    Something changed at Bacharach

    I used to send my Pro 125 to NJ for service and they were pretty quick. Bacharach told me about 2 months ago that the only service for their units is now at one location and I believe it is the factory. It took 3 weeks to do some minor repairs and the unit is still acting up. I will never own a Bacharach tester again. I said it before and then caved but not this time. I have a Testo 330 that the guys fight over to have on their truck. If I could justify getting rid of both Pro125's I would do it tomorrow. If our customer service and repair ability were as bad as Bacharachs we would be out of business.

    Ken

    To Learn More About This Professional, Click Here to Visit Their Ad in "Find A Professional"
  • Glen
    Glen Member Posts: 855
    I disagree -

    my bacharach is my "back up" unit. Using Meyers Controls in Vancouver - scheduled service (via Mike from Bacharach Canada) is superb. But then - I have not had to subject myself to immediate emergency service, and if it goes down (which it has not) I just use the other one. Even we don't provide same day service - unless you are elderly, cold and needing heat.
  • Jim Davis
    Jim Davis Member Posts: 305
    Repairs

    Not allowed to service or receive things at office, but now do it at home. Still repair and calibrate Bacharach, Testo, TSI & some Uei. Most repairs can be done by yourselves which can save time and shipping. Don't send them out until you call first. Usually only calibration needs to be done outside if you don't have your own kit. I send people to Carl's Calibration also for extensive repairs if problem cannot be figured out over phone. Rudy is good with Bacharach info.
  • Dan Goodridge_2
    Dan Goodridge_2 Member Posts: 5


    I would just like to say thanks to Rudy from Bacharach. Not only did he repair the instrument- he also calibrated it. Not to mention the fact that the original problem was probably due to one of my guys lack of care rather than a manufacturing defect. A professional and a gentleman- Thanks again
  • realolman
    realolman Member Posts: 513


    Part of the reason for getting an electronic combustion analyzer is liability. If you don't use one and something goes wrong, you are negligent and liable, even if you had by eyeball tuned the burner absolutely perfectly. No one bothers to find out how well it was tuned... just whether or not you used an electronic analyzer.

    Would there be any "liability shift" by calibrating one yourself rather than having it done by a factory rep.? Maybe that's why the factory doesn't seem overly eager to want to do it.

    Would you have to buy containers of gas with certified percentages of Oxygen or Carbon Monoxide, or aomething like that?
  • Empire_2
    Empire_2 Member Posts: 2,340
    My opinion,..

    I to have had problems with my Bacharach Fyrite Pro and was not AT ALL happy with the customer service,.... I have 6 Guy's working for me and Bacharach has 6 less sales, PERIOD. I am done with this Company. Too bad to. I really liked my first CO instrument, but nothing but problems and no company backing to make me happy.

    I am currently going to try Testo.

    I really think that Bacharach had dropped the ball. If they don't know it,..Read other comments thru the year.. To many dissatisfied customers.

    Thank you very little Bacharach.

    Mike T.
  • Mark Hunt
    Mark Hunt Member Posts: 4,908
    Mike

    What problems did you have with the testers?

    I've had Fyrite pro's for YEARS and other than changing the sensors, I have never had one fail.

    BTW, I change the sensors myself.

    Mark H

    To Learn More About This Professional, Click Here to Visit Their Ad in "Find A Professional"
  • Jim_64
    Jim_64 Member Posts: 253
    wohler

    has a company edict that their testing equipment returned to them has to be repaired and back on its way to you in 72 hrs or you get a new one............
  • marc friedman
    marc friedman Member Posts: 35


    well your in for a real treat w/ the Testo service dept ......

    hopefully you won't need service
  • Ken D.
    Ken D. Member Posts: 836
    Tester

    A co-worker had the same problem with his Testo. Long lead times for service. I guess you will need to buy a back up unit and hope they don't break within 6 weeks of each other.
  • marc friedman
    marc friedman Member Posts: 35


    i have waited 8 weeks to get my 325M beck from Testo ...
    still not working ......

    to thier credit ...
    they did send it back working, after another 6 WEEKS
  • Jim Bergmann_2
    Jim Bergmann_2 Member Posts: 79
    Long wait

    Marc,

    Sorry to hear of your troubles, you should never have to wait that long for service. Normal turnaround should be 3-5 days at the most. Sometimes if it is returned through a wholesaler and there is a quote for a repair involved it gets hung up through them. If you ever have a problem like that again, contact myself jbergmann@testo.com or Bill Spohn Bspohn@testo.com Bill is the HVAC/R product manager, and either of us can track it down. My direct line is 330-618-3472. I apologies for the delay. Your 325M can be self-serviced without tools. The sensors come precalibrated from the factory so you will not need to worry about liability. The service the first time takes about 30 minutes or less. Self-service is very economical.

    Thanks

    Jim Bergman
    HVAC/R Technical Specialist
    Testo
  • Paul Fredricks_3
    Paul Fredricks_3 Member Posts: 1,557


    We have more than 40 of the 125 Pro's. It has taken a bit of a learning curve as to how to best keep the condensation out of them. Our guys are getting better, so the O2 sensors seem to be holding up better.

    The turn around time was running about 1 month not long ago, but seems to have improved to 2 weeks. This includes the 3 days it takes FedEx to get it there and the return shipping by UPS. We have a few spares so it's not too bad. When the warranty runs out I'll do the repairs myself.

    We've had a few with broken power terminals on the circuit board, but only sensor problems for the rest.
  • Bob Forand
    Bob Forand Member Posts: 305
    currently

    Don't let Testo fool you. I sent a 325M in for repair, they signed for it Dec 5th. It still is not back. When I called in they told me that they were doing inventory and when they need help they use the service dept. The service dept has to stop doing what is important, to do inventory. That is a crime if you ask me. I would think that keeping equipment properly tuned should be more important. Please don't hide behind the wholesaler and the quoting process. That is a little unfair when your own people tell a different story.
  • tom_49
    tom_49 Member Posts: 269


    We have 2 125's. Mine needed a new sensor. I sent it in to Bacharach for service. Had it back in 10 days. This was in october.

    Please stop bashing these companies, wether it be Bacharach, Testo, Tsi, whomever. NO company is perfect. They all make good products.

    HNY!
  • marc friedman
    marc friedman Member Posts: 35


    went directly to Jordan in service@Testo

    i have been servicing it myself
    at least you can change the pump, unlike the 4 dead Testo models i have laying around
  • marc friedman
    marc friedman Member Posts: 35


    I ... LIKE the 325 .....

    it's just that the service dept in the past has been unbeliveably Lame

    my company has 8 325';s
  • Ken D.
    Ken D. Member Posts: 836
    Tom

    You are right. They do make very good instruments. I have a Bacharach and some others in the company have Testo. No complaints on instrument performance. And being in the business we are all in, I do understand that sometimes things get a little overwhelming and backed up. At the same time I wonder what would happen if one of OUR customers went 6 weeks waiting for service with no heat, water or AC.
  • Ken_40
    Ken_40 Member Posts: 1,320
    Wait a minute...

    Dan? How about the other folks who already are waiting? Are you going to sneak Dan in front of those of us who are already in the queue?

    One of the best moves I ever made was to dump all our Bachrach test equipment, despite having over 5K invested, and switch to Testo.

    Were it not for Rich Bruno's herculian efforts to serve us, we would have done it before the 5K investment!
  • tom_49
    tom_49 Member Posts: 269


    Ken,

    I hear ya, they wouldnt and obviously cant wait 6 weeks for HVAC service, but your kinda comparing apples and orange.

    There are tons of HVAC service companies around, but only 1 factory service dept. I agree that their service should be better. Maybe they could hire more people to service the units. I dont know their situation.

    As I see it, maybe we should own a back-up units. Cant hurt.
  • Ken Field
    Ken Field Member Posts: 123
    Backup units

    That's a great idea. Maybe they should offer 2 for the price of one and we could keep one for use when the other is in the shop. Or perhaps they could send a loaner unit and a call tag for the broken unit. Then the sooner they got the unit repaired, the sooner they would get the loaner back. I see an opportunity here for the manufacturers of test equipment.

    Ken

    To Learn More About This Professional, Click Here to Visit Their Ad in "Find A Professional"
  • Leo
    Leo Member Posts: 770
    I'm seeing Pro and Con

    I am seeing pro and con in this thread. What I am really picking up is these units are costly to buy, costly to maintain and slow to get service. How does one get his boss to upgrade when it will end up costing a lot of money? A wet kit is sure a lot cheaper and requires less attention. It also seems to make no difference who's brand, they all suffer the same drawbacks. Maybe the makers should lower the price and make these throw away units.
    By the way, I own my own unit but use the wet kit most.

    Leo
  • Ken D.
    Ken D. Member Posts: 836
    Tom

    Just venting, but if these instruments weren't needed, would not have them in the first place. A consistent 6 week turn around time is really a little much. A back up instrument is really needed, because of the necessity of this unit. At the prices these things go for, it is going to hurt to buy another. Many mechanics must buy these units themselves. The company won't. The manufacturer does not hire more repair techs to keep his prices down, so it trickles down to the guys in the field. Our prices go up. The professionals get the back ups while the others don't bother.
  • realolman
    realolman Member Posts: 513
    How long?

    Seems to me, in a factory setting, things should be set up so that a complete rebuild of one of these things ought to take about 20 minutes.

    How long do you think it shoud take someone who has all the parts and information ...everything that goes into a handheld instrument... at his disposal to completely rebuild it?

    I wonder how much the techs who actually do it get paid?
  • marc friedman
    marc friedman Member Posts: 35


    based on my experience ...

    thier all $8/hr guy's

    at least...
    they work like they are
  • Bill Spohn
    Bill Spohn Member Posts: 3
    testo service issues

    To all those with testo service issues,

    Please contact me directly, so I can address your situation personally.

    You can drop me an email at Bspohn@testo.com with a phone number and a good time to call.

    We care about your satisfaction with our products.

    Sincerely,

    Bill Spohn

    Product Marketing Manager, HVAC/R

    Testo, Inc.

    Phone: +1 724 443 7700

    Fax: +1 724 443 7701

    "testo - Defining HVACR Performance"
This discussion has been closed.

Categories