Words of wisdom

Dave Yates (PAH)

tim@askthebuilder.com

I dropped him a thanks for one of the best replies I've ever seen on this subject. Can't hurt to ask if we contractors can copy and use that!

Thanks John!

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John R. Hall

Good reply

This guy gets my Hall of Fame vote:

http://www.clarionledger.com/apps/pbcs.dll/article?AID=/20050701/COL07/507010344/1194/FEAT03

Seems that some folks just don't like to hear that "P" word.

Pinball

I second that! This should be mandatory reading for all homeowners!

Eugene Silberstein 3

Awesome!

The author of that is my new idol!

ScottMP

bravo

Scott

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John R. Hall

Tim replied

He replied to me today and said he gets a lot of e-mails like this from homeowners. I DO intend to write about it in The News.

Mark Hunt

Good idea John


Let's face it. Most of the people that call us for "quotes" are not self-employed and do not consider what it costs to run a business.

Couple that with the fact our customers are not making major PHVAC purchases every day so sticker shock is to be expected. They just have no idea how much things cost.

If you could use the internet to buy all the parts for a Lexus, you could probably get the car for quite a bit less than the 40k+ MSRP. Putting it all together and getting it to run is another thing.

Unfortunately, our industry has been very good at keeping itself firmly entrenched in the year 1950, harboring a poor self-image. A customer has no issue buying a $400 Toto toilet, but the plumber has a problem charging more than $75 to install it. After all, it's just plumbing right? When the plumber says the installation is $400, the customer screams RIP OFF!! After all, it's just plumbing right?

Mark H



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