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Munchkin Trouble!
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Jason_22
Member Posts: 39
Has anyone had to drill/file out the ignitor hole to accept the new ignitor style?? I am dealing with this now on my own personall boiler. Any advice would be great. Thanks Jason
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Comments
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Jason
have you tried checking with the factory? They usually have more accurate answers then just winging a question in cyberspace.
Chuck Shaw
Technical Support Department
Heat Transfer Products0 -
Why not?
Do you need to get an ok from the factory to post a question on the wall? Why not just ansewer the question for the guy? Your in the Tech department do you have the ansewer, post it ,save the guy a phone call.Did they change the ignitor size?0 -
Because Jim,
here it is twelve hours later, and no one has posted an answer. I just cant understand, why people ask a question on here, or anywhere, instead of calling the factory. Who do you think is most likely, to have the correct answer with an explanation of how to approach it. He would have had an explanation, the ignitor is a different configuration, he could see that by looking at it, he already had the answer, he posted it himself. He needs to file the opening. And why didn't I just put it on here in the first place? Because obviously, we were slow enough at the factory that I had time to read the wall. Its not like he could not have gotten to us.
I guess I was trying to make a point (lost on you) that I cant really understand, why people don't seem willing to try the factory, where they can get a fast, and generally the most accurate answer to what ever question they have about the product. I share this feeling, and have talked about it with at least two other people in the industry who have similar jobs to mine.
I dont think that there are many people out there, who if asked would say that I do not do my best to return phone calls, and give quick and accurate answers, and when necessary, take the time to go through a procedure, to make sure someone is doing the job correctly. After all, that is what my job is, to answer phone calls when we get them, and to give information.
Chuck0 -
Now that we
> here it is twelve hours later, and no one has
> posted an answer. I just cant understand, why
> people ask a question on here, or anywhere,
> instead of calling the factory. Who do you think
> is most likely, to have the correct answer with
> an explanation of how to approach it. He would
> have had an explanation, the ignitor is a
> different configuration, he could see that by
> looking at it, he already had the answer, he
> posted it himself. He needs to file the opening.
> And why didn't I just put it on here in the first
> place? Because obviously, we were slow enough at
> the factory that I had time to read the wall. Its
> not like he could not have gotten to us.
>
> I
> guess I was trying to make a point (lost on you)
> that I cant really understand, why people don't
> seem willing to try the factory, where they can
> get a fast, and generally the most accurate
> answer to what ever question they have about the
> product. I share this feeling, and have talked
> about it with at least two other people in the
> industry who have similar jobs to mine.
>
> I dont
> think that there are many people out there, who
> if asked would say that I do not do my best to
> return phone calls, and give quick and accurate
> answers, and when necessary, take the time to go
> through a procedure, to make sure someone is
> doing the job correctly. After all, that is what
> my job is, to answer phone calls when we get
> them, and to give information.
>
> Chuck
0 -
Now that we
have vented, why is the ignitor different? What is the solution? Inquiring minds want to know.0 -
You will search Hi and Low
To find somebody more willing to help than Chuck Shaw. A true professional! Chuck wants you to call if there is a issue, thats what he is there for. By the way Chuck, Thanks for all that you do!!!!
Darin0 -
Because
they use a different ignitor now. A better ignitor and it is shaped differently than the older models.
I have drilled the face plate several times to upgrade te ignitors. I used a small uni-bit abd TOOK MY TIME. No more than a 5 minute fix, just go easy.
Thanks Chuck. I got your present on Monday!
Mark H
To Learn More About This Professional, Click Here to Visit Their Ad in "Find A Professional"0 -
See, this is the kind of issue that drives me NUTS. The factory makes a design change to a critical part. The factory KNOWS that modification is required to install the new design. Doesn't it make logical sense then to INCLUDE this modification info WITH the part??? If I were the one making the replacement (maybe in the middle of the night, with NO factory support available), I would wonder #1, if the part supplied was indeed correct. #2 If I decide to file or drill to make it fit am I endangering the HO, or voiding a warranty.0 -
OK
Those here that know me will qualify this response:
Originally when the change was made, both the original style AND new style ignitors were packaged together as replacement parts (at the same cost-kudos to HTP). That went on for quite some time- actually until a core group reported that the number of replacements no longer warranted the inclusion of the original style ignitors. There is no need to get your drawers in a knot: changes happen every day- usually to make a product better. Can you use 1995 parts on your 2005 truck? I doubt it. Changes are made from experience and andvances in technology, and ultimately the end user benefits. Don't get me wrong, as I have been in your shoes, and understand the frustration, but if it were easy and unchanging anyone could (and would) do it.0 -
More specific! on Munchkin
O.K. I will be more specific. I am a plumber in Massachusetts. I bought a Munchkin for my own house soon after they were introduced or got more popular in this area.I will say I really like the boiler. The problem is that when the boiler runs the ignitor is directly in the burn chamber & it glows red the whole time. So over time the gap changes at the end of the ignitor. All was fine until the change in design of the old ignitor. Now the new style needs to pass through a teardrop shaped hole backward lets call it. Believe me I have called techmar many times on this and have been told that my only option is now to drill or file out the smaller side of the " teardrop". Something I am leary about mid heating season. So I am simply asking anyone with similar issue for advise. Thank you, Jason0 -
Your explanation
does not excuse your attitude.
Have a little patience it goes a long way.
Keith0
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