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Burnham & service

JohnNY Member Posts: 2,738
Don't even get me started.

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Contact John "JohnNY" Cataneo, Master Plumber
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  • Dave Yates (PAH)
    Dave Yates (PAH) Member Posts: 2,162
    Ever notice

    that in every company you deal with, that over time individuals within that company go way above and beyond the call of duty to serve their customers?

    Glenn Stanton is one such individual and Burnham is darned lucky to have him on their team. It's employees like Glenn who earn our respect and brand loyalty.

    There outta be a Service Hall of Fame here to recognize those who stand out among the various manufacturers.

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  • Brad White_9
    Brad White_9 Member Posts: 2,440
    I second that (e) motion!

    A great product without good service and back-up becomes an OK product. Good castings and CI push nipples aside, it is the Human Factor that makes things happen. I hope other manufacturers recognize and appreciate their in-house talent.

    Good call, Dave. And Hats off to Glenn!
  • George_10
    George_10 Member Posts: 580
    I had reason today to be talking with Burnham

    Their attitude must start at the top and work its way down, because those folks that I spoke with sure tried to be helpful.

    The incoming phone call is a way to make your company shine.
    It also is a way to diminish all of the money spent on advertising, shows and other personal contact.

    Every business that comes on this site could take this lesson to heart. You never know who you are speaking with and it doesn't hurt to try to be helpful. I believe this is true no mattter what your company connection.

    Truely smart people learn from other smart folks. I have noticed that those business people who are successful seem to practice these ideas in spades. Maybe they have found this universal truth.
  • Supply House Rick
    Supply House Rick Member Posts: 1,404
    Burnham is a great company

    I sold Burnham for years. The Customer Service Dept. and Boilers are as good as it gets. I am happy Glenn is back and doing well. I still stay in touch Rep Dave. Will NEVER EVER say a bad thing about "Burnham the American Boiler Company".

  • Dan Foley
    Dan Foley Member Posts: 1,243

    Glenn is one of a kind and has helped me out of many a jam. I called Glenn at 5 pm on a Friday with a technical question on a boiler that wasn't even one of his. It was a Thermal Solutions commercial boiler - a sister company of Burnham. I expected to leave a Glenn a message and hear back from him Monday. Well Glenn answered the phone, tracked down the answer and was back in touch with me in 15 minutes. That, my friends, is what I call service! You are right, Glenn is unique in this industry. -DF

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  • Mad Dog_2
    Mad Dog_2 Member Posts: 3,471
    Glenn is their shining star

    He cuts thru the bull.... and gets things done. He may be their greatest personal asset. He's never let me down. ever. Mad Dog

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This discussion has been closed.