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Suggestions for frustrated and confused homeowner
I'm new to the site but have been reading through the posts here with great interest. I live in a half-duplex house in Vancouver, Canada. The house is about five years old. Both the heating and hot water system are electric and cost a fortune to run. The mechanical room in the house is a mess of tangled tubes that seemed to have been thrown together with the hope that somehow it will all work. Since the very beginning, the basement radiant heating has been non-functional. Repeated calls to the builder resulted in visits from "the plumber" who proceeded to add more pipes connecting outlets and inlets every which way which solved nothing. The plumber got electrocuted the last time so I just gave up and lived without heat in the basement.
The water tank has been slowly leaking water from the relief valve since the last visit and the pan underneath now shows sign of rust which I find very troubling. I have been searching for a solution to get rid of the mess in my mechanical room and have a tidy, organized system that functions well and can be maintained.
I have talked to a number of HVAC companies here and they have all recommended that I put in a Navien tankless heater. However, from the posts here it seems that Navien might not be the best choice. One of the contractors recommended Navien's combination boiler (CH-240 ASME) which he said could meet both hot water and heating needs. I am skeptical that this would be true and wanted some expert opinion. I would like to be able to run at least two showers simultaneously. What do you think, is this do-able with a combination boiler system? Should I stay away from Navien?
As you can see from the image I posted of the mechanical room it is very cramped and that is why a combination boiler really appeals to me. However, I am open to other suggestions.
The thing that really frustrates me is that when dealing with the companies, I am always passed to the sales people who seem to have little idea about what is going to happen on the install day. I can't find a company which will actually send the designer/installer to either tell me how the whole system would go together or prepare a design which I can actually see before installation. Everyone just says that they know what they are doing. What really scares me that most of these guys don't actually think the existing job is that bad. So I am wondering if anyone here knows of a good company (in Vancouver area) which will take the time to understand what I want, tell me exactly what they are going to do to clean everything up and then install everything in a neat and organized way in the existing space.
Sorry for the long post.