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How do you handle this customer?
I went to one of my favorite customers homes today. Sweetest elderly couple I know. We put in a new boiler for them this fall and their complaint was that now it wasn't keeping the house warm enough. I checked the t'stat, set to 72 and it was satisfied.They did say that when they turned up the setting that the house warmed nicely but they never had to keep it higher before. They tell me they had the old stat (mercury bulb) set to 70 and were always comfortable. I tried to explain that those old thermostats would easily go out of caliberation and they may have been keeping the house much warmer in the past without knowing it. They may now need to set it at 74 or 75 to stay as comfortable as they were before. I told them to not worry about the numbers on the stat and just set it where they're comfortable. They looked at me like they thought I was feeding them a line of bull! I was trying to think of a good anology to explain it (I love a good story!) but come up empty handed. How would you handle/ explain this concern?